Booking Conditions
All Waterview apartments are spacious two bedroom, two bathroom and are self-contained with a fully equipped kitchen, air-conditioning, washing machine and clothes dryer, free cable TV, and a second TV in the main bedroom Wi-Fi access is available. As we are on the water front, all units have magnificent views of the ocean (across to Moreton Island), still water (over Bribie Island, Golden Beach and Pumicestone Passage) and the hinterland (Glass House Mountains). We have lift access, a heated pool, BBQ & pergola in a rainforest setting and secure undercover parking. We are in the Caloundra CBD with shops, including a supermarket, restaurants, cinema and major bus depot all within easy walking distance.
Terms & Conditions
Acceptance of the Terms
Each person booking accommodation (the guest) at The Waterview Resort acknowledges and agrees that these terms and conditions apply and extend to any person occupying or visiting the property, including the use of the facilities at The Waterview at the invitation of the guest.
The guest is invited to carefully read these Terms and Conditions, whose prior acceptance is mandatory for the reservation. Guests are advised to save and print these Terms and Conditions.
The Waterview Resort reserves the right to modify or supplement, at any time, all or part of these Terms and Conditions.
Deposit Policy
For direct bookings a $300 deposit is taken at the time the booking is made to hold the booking.
If a direct booking Guest wishes to cancel a booking the deposit is fully refundable up to 30 days before arrival for bookings outside of high season and long stays.
During the High Season (December/January/Easter) and stays of 28 nights or longer the deposit is fully refundable up to 60 days before arrival.
Payment
A valid credit card is required for each booking. Charges must be paid by credit card or direct deposit before occupancy commences unless prior arrangements have been made. We do not accept cash payments.
For stays during the High Season (December/January and Easter) and stays of 28 nights or longer the balance of the reservation will be charged 30 days prior to arrival. Payment can be made by card or direct deposit. Once payment has been taken the booking is then non-refundable.
Changes to Bookings
Guests who have booked through an external booking agent will be subject to the external booking agents’ cancellation and date change policies.
Amendments to bookings can be made before the cancellation periods at no extra cost. Accommodation rates will be adjusted to reflect the new dates.
Any amendments after the cancellation period will be subject to the discretion of The Waterview management. An administration fee of $100 will be deducted from the deposit and the accommodation rates will be adjusted to reflect the new dates.
Check In Requirements
At check in the registered guest will be asked and required to provide photo identification and a valid credit card in their name.
Security Bond
If a guest does not have a valid credit card at check in but rather a debit or eftpos card then a pre-authorisation in the amount of $500 will be held as security for any damages. Upon departure the room will be checked by The Waterview management team and the pre-authorisation will be returned to the guest if it is left in an acceptable manner. The Waterview reserves the right to keep any part or the full bond if the room/s is/are not left in an acceptable state or damaged.
Occupancy
Occupancy starts & finishes on the dates shown on the guest registration form.
Arrival/Departure Times
Our check in time is 2:00 pm. If you will be arriving outside of office hours, please call the office on 07 5491 8999 or email info@waterviewresort.com.au to make arrangements for your keys.
Our check out time is strictly no later than 10:00 am on the morning of your departure.
No Show Policy
You will be charged 100% of the tariff if you are a “no show” for your booked date.
Early Departures
No refunds or credits are given for early departures once the guest has checked in.
Room Capacity/Additional Guests
Our 2 bedroom units allow a maximum occupancy of 4 people. One extra child under the age of 1 year can stay free of charge.
Our 3 bedroom unit allows a maximum occupancy of 6 people. One extra child under the age of 1 year can stay free of charge.
At check in you are required to declare and sign for the number of guests that will be staying in the unit. In the event that it is found that undeclared guests are staying in the unit, the additional guests will be charged at a rate of $200 per person per night for the time period from the start of the booking to the date extra guests are found. The extra guests will be required to leave.
Amenities & Personal Comforts
Our apartments are equipped with linen, towels, and a starter kit of guest amenities. The apartments are self-contained. A complimentary linen change and service clean is performed for stays over 7 nights.
Carparking
Guests must only park in the designated areas. You agree to enter the car park at your own risk. We accept no responsibility for damages or theft while parked or parking in the carpark. We also take no responsibility if you choose to park off-site. All guest and their visitors’ vehicles parked on the property must be registered at Reception.
Swimming Pool
The swimming pool is open daily from 7:30 am to 7:30 pm. Please respect these hours and refrain from entering the pool areas outside of the designated times. The Waterview Resort is not responsible for any accidents, injuries, or loss of property that may occur while using the pool facilities. Guests use the pool at their own risk. There is to be no diving or cannon balling in the pool.
Lost Keys
A charge of $150 will be payable per item for any lost keys or security fobs.
Non-Permitted Items
Sporting equipment such as bicycles, scooters, surfboards, fishing gear, other large water toys and beach wagons are not permitted into the apartments and should be stored in the carpark.
Smoking Policy
Smoking and vaping are strictly prohibited at The Waterview Resort. This includes inside any of our apartments, on any balcony or rooftop space or in any common areas. This is a Waterview Body Corporate Bylaw.
Animals
No animals or pets are to be bought onto the complex, unless otherwise stipulated by law, such as service dogs (Guide, Assistance or Hearing Dogs). Please contact our office and advise prior to your stay if you are travelling with a service dog. Service dogs are required to be leashed in public areas and have their registration number visible.
Zero Tolerance Party Policy
For the comfort and consideration of all our guests, please note that we have a strict No-Party Policy. No group congregations in individual apartments are permitted or tolerated.
If this term is breached, the guest will be immediately evicted, and no refund will apply.
Noise
In the interest of quiet enjoyment and respect for all guests at the Property, guests are expected to be respectful of other guests at all times, and to be quiet between 9pm and 7am. Excessive noise is not tolerated.
The Waterview Resort reserves its right to charge the credit card provided on arrival if a noise complaint is received.
Charging of Electric Vehicles and Scooters
Electric vehicles and scooters are not to be charged inside the units or in the car park. This is a Waterview Resort by-law.
Bicycles, Skateboards and Scooters
A guest may not ride a bicycle, skateboard, scooter or cart or use roller skates or rollerblades on common property. This is a Waterview Resort by-law.
Credit Card
By providing your credit card information, you represent and warrant that:
- You are legally authorised to use the credit/debit card you provided.
- You authorise us to charge you in full for all charges incurred by you and your guests.
- You authorise us to charge you in full for any damage or loss caused by you and your guests during your stay.
By agreeing to these terms and conditions you acknowledge that The Waterview Resort reserves the right to charge the credit card provided for payment of all accommodation and, any damage, stolen items, or additional cleaning costs. This shall be informed to you via email.
Cleaning Charges
Apartments are to be left in a tidy condition, as close as possible to the condition it was presented to you. Additional cleaning charges may be charged if the managers deem that the apartment has been left in an unreasonable state. In the event that increased cleaning is required The Waterview Resort reserves its right to charge the credit card provided on arrival an additional fee of up to $300 to cover the cost.
Damage & Stolen Items
The Guest will be liable for payment of any charges incurred together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the body corporate property caused by any Guest or visitors to the Guest’s group. Any damage made by Guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the apartment on departure will also be on-charged at the cost of replacement. This shall be informed to you via email.
Unaccompanied Minors
You must be 21 years of age or over to book accommodation and register as the primary guest to stay at The Waterview Resort.
All guests under the age of 18 are considered a minor and must be accompanied by a parent /guardian. The parents or guardians are personally and legally responsible for the minor and must supervise the minor at all times. For safety reasons please do not leave minors unattended in the Resort or allow them to roam the Resort property unsupervised.
The Waterview Resort will not accept any responsibility for any injury caused to an unsupervised minor staying within our Resort.
The Waterview Resort has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID, when requested on check-in.
Emergency Service Callout Fee
The Waterview Resort is equipped with smoke and heat detectors. The registered Guest agrees to pay $500 for any Emergency Service Callout Fee for false alarms. This includes circumstances relating to smoking and cooking inside the apartment where the smoke alarm is triggered. Guests are advised to use the range hood when cooking.
Unlawful Use
The property must not be used for any unlawful purpose. The Waterview Resort reserves it’s right to modify or cancel any reservation where it appears that a guest has engaged in unlawful. Fraudulent or inappropriate activity.
Compliance with Rules
All guests and visitors of The Waterview Resort must comply with the by-laws, rules and regulations applicable to the Property or which regulate the behaviour of occupants and visitors to the Property.
Failure to comply with the by-laws, rules and regulations applicable to the Property may result in the termination of the reservation and removal of the Guests and/or visitors from The Waterview Resort.
Inspection of Premises
The Waterview Resort reserves the right to enter any Guest room in the best interest of the security and/or safety of its Guests and Employees. The Manager may inspect the Property at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of the conditions.
Misdescription
The Waterview Resort is not responsible for any misdescription of the Property or changes to the Property that differ from representations, including the rate payable.
Termination of Occupancy
If the occupancy is terminated, The Waterview Resort is authorised to do all things necessary to remove the Guests and other occupants from the Property, at the Guests cost. If the occupancy is terminated and the Guests and other occupants are removed from the Property, the balance of the reservation will be forfeited to The Waterview Resort and there will be no refund payable.
Release and Indemnity
To the extent permitted by law, you agree to release and indemnify The Waterview Resort and its current and former employees and agents against all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses arising out of, caused by, attributable to or resulting from your reservation or that may incur while in the complex.
Privacy Policy
At various times, we may collect personal information about you and/or the persons accompanying you during your stay or attendance at The Waterview Resort.
The Waterview Resort respects your right to privacy and has policies and procedures in place to ensure that all personal information collected is handled in accordance with regulatory requirements.
The Waterview Resort’s Privacy Policy is available at
https://www.waterviewresort.com.au/legal/privacy-policy/. By providing us with Personal Information, you consent that we may collect, use, authorise, transmit and manage that Personal Information in accordance with this Privacy Policy.
Acceptance of Terms
Unless otherwise advised by you, in writing immediately, acceptance and agreement to these Terms and Conditions is assumed.
The Waterview Resort reserves the right to change and/or modify any of these Terms and Conditions at any time without notice, and such changes will become effective immediately.